Your instructor is trained and vetted (Enhanced DBS) to licence the XT Driver Training brand, and is not an employee of XT Driver Training.

Your contract for driving lessons is with your instructor, not with XT Driver Training. XT Driver Training is a booking service and is not a party to that contract. Payment arrangements are made directly between you and your instructor. Your instructor’s name and contact details are given at your first lesson.

Any payment in advance is a block booking, except payment for a single lesson that takes place within 7 working days of payment.

Block bookings and lesson vouchers must be used within 6 months of the date of payment. Block bookings are usually ten hours; for a block of more than ten hours, a longer expiry date will be agreed with your instructor when you book. The expiry date is shown on your receipt or voucher.

Prepaid lessons cannot be transferred to another person without your instructor’s agreement.

If you decide to stop before the expiry date, you can ask for a refund of the amount paid, less the lessons already taken, charged at your instructor’s normal hourly rate.

After the expiry date, any unused hours are lost. They will not be refunded and cannot be used to book further lessons.

If your instructor cannot provide the lessons (for example, they leave XT Driver Training or are unable to work long-term), your unused hours will be refunded.

Your right to cancel within 14 days

If you book lessons or a block booking by phone, text, message, email or online, or in person at your home, you have the right to cancel within 14 days of booking without giving a reason.*

By booking a lesson that takes place within those 14 days, you ask your instructor to start your lessons straight away. If you then cancel within the 14 days, you pay for any lessons already taken, and the rest of your payment is refunded.

To cancel, tell your instructor by text, phone or email. Refunds are made within 14 days, by the same method you paid unless you agree otherwise.

This right does not apply to lessons booked in person with your instructor in the tuition car, or to bookings made at your home of £42 or less.

* This right is given under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (regulations 29 to 36). It applies to distance and off-premises contracts (regulation 5). Lessons taken during the 14 days are paid for under regulation 36. Refunds are made under regulation 34. Off-premises contracts of £42 or less are excluded by regulation 28(2).

Tuition fees are payable in advance.

All accounts must be cleared before taking the official practical driving test.

All Lessons purchased either via a voucher or block booking must be taken within 6 months of the date of purchase

Your instructor keeps a record of your progress. Most XT instructors use the XT Driver Training app; some may use a paper record sheet, which you should keep with you so your next appointments can be written on it.

You must hold a valid, current provisional or full driving licence. You must show it at your first lesson, and your instructor may check it regularly. The photo on a photocard licence must be renewed every ten years, so make sure yours is in date.

You must tell your instructor straight away if you receive any endorsement or disqualification on your licence while you are having lessons, including a short period disqualification.

You must tell your instructor about any medical condition, disability or special need that might affect your ability to drive.

You must be able to meet the legal eyesight standard.

In the interest of comfort and safety, clients are advised to wear suitable footwear and comfortable clothing which does not restrict movement, please ask your instructor for any advice you may require.

1. If a lesson has to be postponed at short notice because of a vehicle breakdown or other emergency, a new appointment will be agreed with you. It may not always be possible to let you know straight away if the car breaks down on the way to you.
2. Your instructor may postpone a lesson or cut it short because of bad weather, road safety, or if they cannot safely reach you or get back afterwards. A postponed lesson will be rearranged. If a lesson is cut short, you will get a part refund or the time will be added to a later lesson.
3. Driving tests take priority over lessons, so a booked lesson may have to be moved if your instructor is given a short-notice test appointment.
4. If your instructor is late, the lost time will be made up or the price reduced.
5. Your instructor will tell you if you are not ready for your test in time for you to move it without losing your fee. DVSA requires at least 10 full working days’ notice to change or cancel a car driving test (Monday to Saturday count as working days; Sundays and public holidays do not). You must change or cancel the test yourself, because DVSA does not allow your instructor to do it for you. If you do not move your test in time after being told, your instructor is not liable for the lost fee or any other costs.
6. If a change of instructor becomes necessary, you can choose to stop your lessons instead.

1. You must give at least 48 hours’ notice to cancel or move a lesson. Lessons cancelled with less notice are charged at the normal lesson rate.
2. Notice can be given by text or phone and counts from when your instructor receives it.
3. If you miss a lesson without notice, it is charged in full.
4. If you are late, the lesson still finishes at the booked time and is charged in full.

1. Your instructor will advise you when to apply for your theory and practical tests, based on your progress. This advice does not mean you have reached, or will reach, test standard by the test date. Your instructor may advise you to move your test, to save you the expense and delay of an unnecessary fail. 
2. Please do not book a practical test without your instructor’s agreement. If you do, the car may not be available for it. 
3. When a test is booked, tell your instructor the date and time straight away and show them the confirmation at your next lesson. Your instructor cannot be responsible for a wrong date or time unless they have seen the confirmation. If the confirmation is sent to your instructor, they will show it to you or let you know as soon as possible. 
4. A minimum notice period applies to moving or cancelling a test. If you need to move or cancel it, you must contact the test booking service in time; your instructor cannot be responsible for a lost test fee if you don’t. 
5. If DVSA contacts you to change your test date or time, tell your instructor straight away. Your instructor has no liability for fees lost if you don’t. 
6. Your instructor cannot be held responsible if DVSA postpones or cancels a test, at any notice. Lessons or use of the car booked around a test cancelled by DVSA are still payable; you may be able to claim lost fees  from DVSA. 
7. You must take the required documents to your theory and practical tests. If you don’t, the test may be cancelled, you will lose the fee and will have to book and pay again. 
8. A senior DVSA examiner may accompany your test to check that the examiner is testing to the official standard.

a) The school/instructor guarantees that only legally authorised instructors will give tuition.

b) Instructors’ official authorising documents will be displayed on the windscreen of the car, and may be inspected freely at any time.

c) Clients may be accompanied on their lesson by senior examiner, whose job is to ensure that the tuition given meets the required standard. This is a legal requirement and is in the public interest.

d) If an authorised trainee instructor is used, a client may expect a senior instructor present during some of the lessons.

e) A senior instructor may be present at any time to quality assure a lesson

f) A trainee instructor may be present at any time to observe a lesson

a) Your instructor will advise the appropriate time to make an application for both the theory and practical driving tests. The advice will be based on the client’s progress to date. It does NOT imply that the necessary standard has been reached, or that it will for certain be reached by the appointed test date, the school/instructor will not hesitate to advise, where necessary, the postponement of the test. This condition is intended to save the client expense, unnecessary failure, and the consequent delay in waiting for another test and obtaining a full license.

b) The school/instructor reserves the right to withhold the use of the training vehicle for the test or a lesson, if in the opinion of the instructor the client is:

i) Not at driving test pass standard.
ii) Medically unfit (including eyesight).
iii) Under the influence of drugs or alcohol.
iv) Is not properly licensed to drive.
v) Consistently fails to keep, or is late for appointments.
vi) Falls into arrears over payment.
vii) If, for any other reason, the instructor considers the client will be unsafe to handle a motor vehicle.

c) Clients may be accompanied on their test by a senior examiner, whose job is to ensure that official standards of testing
are observed by examiners. This is a legal requirement and is in the public interest.

d) Mobile telephones should be switched off during lessons to avoid unnecessary distraction unless by prior arrangement.

e) For insurance reasons, no passengers will be carried in the vehicle during Driving Lessons. unless they are instructors, trainee instructors or DVSA staff.

f) You are reminded that when you attend for your theory or practical test, you MUST take the required documents with you.  Failure to comply with this regulation may result in your test being canceled; you will forfeit your test fee and have to apply for a new test date and pay the fee again.

g) In the event of the test appointment being sent to the client, they are required to notify the school/instructor as soon as possible, of the date and time of the test and show the confirmation to their instructor on their next lesson. The school/instructor cannot accept any responsibility for booking an incorrect time or date for a test unless the appointment confirmation is produced. If the appointment is sent to the school/instructor, then an undertaking is given, to show the client the confirmation on their next lesson or notify them as soon as possible.

Clients should not book a test date without prior approval from the Instructor. If a test is booked without prior approval or consultation from an instructor no guarantee can be made regarding availability of a vehicle for the test.

i) Clients should notify the instructor/school immediately if the testing authority contacts them to alter the date or time of a practical test, if the client fails to do this, the instructor/school shall have no liability for any fees lost.

Your instructor may agree to give lessons in your own car, provided that:

1. the car is insured for driving tuition for payment, confirmed in writing by the insurer;
2. that insurance covers your instructor to drive the car, confirmed in the same way; and
3. a second rear-view mirror is fitted for your instructor.

Your instructor will do everything they reasonably can to prevent an accident or damage, but has much less control than in a dual-controlled car.
They are not liable for damage to your car unless it is caused by their negligence. Lessons in your own car are normally charged at the usual rate.

1. Tuition cars are fully insured for driving lessons and tests. Your instructor can tell you the insurer’s name.
2. All XT instructors belong to a driving instructor association that provides appropriate public liability and professional indemnity insurance. Ask your instructor for details.
3. Your instructor is not liable for loss of or damage to your belongings, unless it is caused by their negligence.
4. Your instructor will do their best to train you to a high standard, but is not liable for anything you do while driving without them, either before or after you pass your test.
5. You are responsible for any fixed penalty or fine for a motoring offence you commit during a lesson or test, unless it results from following your instructor’s directions.
6. Nothing in these terms limits liability for death or personal injury caused by negligence, or any other liability that cannot be limited by law, and nothing affects your legal rights as a consumer.

Clients should be aware that their instructor’s primary objective is to promote road safety, and in doing so, he/she will have to issue instructions which clients must be prepared to carry out without undue argument.

b) The instructor will make every effort to train you to the highest standard, but can in no way be held liable for any errors you commit whilst driving and not accompanied by your instructor either before or after a test pass.

c) During an official driving test the client is liable for any fines or charges levied as a result of any motoring offence committed.

d) During a driving lesson the client may be liable for any fines or charges levied as a result of any motoring offence committed if they have failed to follow any reasonable instruction given by the instructor.

Your bookings, lesson records and payments are kept in the XT Driver Training app. Your instructor’s phone may record the mileage of each lesson by GPS. You may be asked to read and sign these terms in the app, which records the date, time and version you agreed to.

XT Driver Training and your instructor use your personal information in line with our privacy Policy

Complaints

Your contract is with your instructor, so please raise any concern or complaint with them directly. XT Driver Training is a booking service and is not a party to your contract.